Privacy Policy

This Privacy Policy explains what information Taganize, Inc. ("Taganize," "we," "us") collects, how we use it, and the choices you have. By using our products and the website platform, you agree to this policy.

Information we collect

• Account & order details — your name, email, phone, and shipping address when you create an account or place an order.
• Pet profile content — the information and photos you choose to add to your pet's website (for example breed, description, medical notes, and contact details).
• Payment information — processed securely by our payment provider (Stripe). We do not store your full card number.
• Lost-and-found messages — if you enable lost mode, a person who finds your pet can send a message and, if they choose, share their location so we can help reunite you.
• Technical data — basic device and usage information, and local browser storage used to save your draft and keep you signed in.
• Website visits — when you visit our website, we record which page you opened, your browser, operating system, device type, screen size, and approximate location (city and country). A random number is stored in your browser so that a return visit is counted once. None of this identifies you, and we do not sell or share it.

How we use your information

• To fulfill and ship your order and provide the website service.
• To display the information you have chosen to make public on your pet's page.
• To operate lost-and-found features and route finder messages to you.
• To send service email such as order confirmations, shipping updates, and return authorizations.
• To secure the platform and comply with legal obligations.

What is public and what is private

Your pet's website shows only the information you mark as public. Records and other private content default to private and are protected by access controls; anyone who scans the tag sees the public view only. You control what is shared.

How we share information

We do not sell your personal information. We share it only with service providers who help us operate, under agreements that limit their use of it — for example:

• Stripe — payment processing
• Supabase — secure hosting of accounts and data
• Postmark — sending service email
• Shippo / USPS — shipping and tracking
• Sentry — error reporting (which page failed, browser and device type, the technical error)

We may also disclose information if required by law or to protect the rights and safety of our users.

Data retention

We keep your information for as long as your account is active or as needed to provide the service and meet legal, tax, and accounting requirements. You may request deletion of your account and associated data. When you delete information or your account, copies may remain in our secure backups for up to 30 days before they are permanently erased.

Security

We use industry-standard measures to protect your information, including access controls and encryption in transit. No system is perfectly secure, but we work to safeguard your data.

Your choices

You can review and update your profile information at any time, control what is public, and request access to or deletion of your data by contacting us.

Children

Our service is intended for adults. We do not knowingly collect personal information from children under 13.

Changes

We may update this policy from time to time. Material changes will be reflected by the "Last updated" date above.

Contact

Questions about your privacy: support@taganize.com.