We want you to be happy with your Taganize tag. This policy explains how returns, replacements, and refunds work for tags bought online and tags bought in person at an event.
This policy covers tags bought by individual customers, online or in person at an event. Store (wholesale) orders are governed by the terms printed on their invoice, including a $10.00 cancellation fee.
We ship anywhere in the United States, including PO boxes. Orders ship after payment is confirmed, often within hours and never later than 2 business days. We ship by USPS. Shipping & handling is shown before you pay. You receive a tracking number by email when your order ships. Delivery times are USPS estimates and are not guaranteed once USPS has the package.
Lost or damaged in the mail. If tracking shows no delivery 10 business days after shipping, email return@taganize.com and we send a replacement at no charge. The original tag is deactivated and cannot be used. If your tag arrives damaged, email us a photo within 7 days of delivery and we send a replacement at no charge.
Your address. Please check your address before you pay. It is your responsibility. If a package comes back to us because the address was wrong or no longer yours, we will contact you. Re-shipping is at your cost, or the order is treated as a return under the policy below.
Return window for online sales: 14 days from delivery. In person 14 days from date of purchase. Requests made after 14 days cannot be accepted.
For online sales, the window starts on the day USPS confirms delivery of your package.
You can cancel an online order until it ships. We ship fast, often within hours of payment and never later than 2 business days. There is no waiting period. If you want to cancel, email return@taganize.com immediately.
Cancelled orders are refunded minus a $3.50 cancellation fee, which covers the card-processing cost we cannot recover. Sales tax is refunded in full.
Once a shipping label has been created, the order cannot be cancelled. If you no longer want the tag, wait for it to arrive and return it under this policy.
Refusing the package or writing "Return to Sender" on it counts as a return: the same 14-day window and the same 25% restocking fee apply, and shipping is not refunded.
Email us at return@taganize.com to request a return. We will reply with a Return Authorization (RMA) number. Your RMA number must be included with the returned items — packages received without an RMA number cannot be processed. Please do not ship anything back until you receive your RMA number and return address from us. For any tag you are returning be sure to include its activation sheet or a copy of the activation email you received.
After we receive your request, we'll follow up by email to determine the best resolution:
Activated tags cannot be returned or refunded. Once a tag has been activated it is considered used and is no longer eligible for return, replacement, or refund.
Returns are accepted throughout the 14-day window. If you send items back in more than one shipment, that's fine — we hold your return open and process a single refund covering all eligible items once the 14-day window has closed.
Contact us at return@taganize.com and include your order number and, if you have one, your RMA number.